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To add a work item, select the Add Work Item button on the far right of the screen and complete the required fields.

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FieldDescriptionExample
Name
  • Enter a name for your work item
  • This name will display for the scheduler and field staff
  • Allows up to 100 characters
  • Required field
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Description
  • Enter a description of the work item
  • Visible only in Administration
  • Allows up to 250 characters
  • Option Field
Type / Group / Form
  • Define an optional relationship to an Activity or Sample form that the Work Item utilizes
    • Type = Activity or Sample Tracking
    • Group = All groups based on the Type selected
    • Form =All forms based on the Group selected
Required CertificationsAdd Certification Group
  • Select one or more Certifications that pertain to the specific work item
  • A technician without these certifications can be assigned to a work item; however the scheduler will be warned when this happens
  • The list of Certifications is sourced from General - Certifications
  • If no certifications apply, you may skip this section

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