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A field technician will see all their assigned orders and can choose to accept them which makes them accepted. In some cases, a technician may want to indicate they are not able to do the word order and in this case it is declined. This can be done before or after it is accepted. The scheduler may also decline a work order on the behalf of the technician (Ex. scheduler gets a call from a client saying they are not able to pour concrete at a job that has been previously scheduled). By doing this, the work order remains on the schedule for tracking purposes in the declined status. Note that a declined work order is removed from the technicians list of assignments and will appear in the scheduling dashboard under the declined queue so the scheduler can assign a new technicianreview and take the appropriate action. This restarts the process for this work order.
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