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Overview
Each Agile Frameworks customer is allowed three named users that can escalate support tickets to Agile Frameworks. These individuals have access to the Agile Frameworks Support portal to submit and manage these requests / tickets.
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Select the appropriate product support link and fill out the resulting form.
Click image above to view a larger version of it.
Product Change Requests (PCR)
Select the Product Change Request (PCR) link and fill out the resulting form.
Click image above to view a larger version of it.
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In both cases above, if you have screen shots you want to include in your ticket, you are able to paste them into the Attachment area. You do not need to save them to file before uploading / attaching them to the ticket. |
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