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Each Agile Frameworks customer is allowed three named users that can escalate support tickets to Agile Frameworks. These individuals have access to the Agile Frameworks Support portal Portal to submit and manage these requests / tickets.
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https://agileframeworks.atlassian.net/servicedesk/customer/portal/1 |
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The main support portal provides access to both our application help and options to submit a support ticket with our support team. The top three options are for the three Agile Frameworks products - MetaField, AgilePort and Agile Stamp. Use the appropriate options to raise requests related to questions or problems you may be experiencing with these three products. The Product Change Request (PCR) option is used to raise feature requests / modifications across all of our products. The General Inquiry option is for questions or comments outside of the other options.
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To search our application help, simply type a search phrase in the "What do you need help with?" box. A listing of related knowledgebase articles will be returned from our Help system.
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Product Change Requests (PCR)
Select the Product Change Request (PCR) link and fill out the resulting form.
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In both cases above, if you have screen shots you want to include in your ticket, you are able to paste them into the Attachment area. You do not need to save them to file before uploading / attaching them to the ticket. |
Accessing Tickets
You can access tickets after submitting them by using the Requests link in the upper-left corner of the screen. You are able to see tickets you submitted or all tickets your organization has submitted (all tickets submitted by any of your named support users). Filter and search controls above the ticket grid can be used to limit your list by ticket status, who created the ticket, type of request or an open text search. Click the Reference or Summary link to open the ticket and view the conversation thread or post additional comments / files.
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