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In both cases above, if you have screen shots you want to include in your ticket, you are able to paste them into the Attachment area. You do not need to save them to file before uploading / attaching them to the ticket. |
Accessing Existing Tickets
You can access tickets after submitting them by using the Requests link in the upper-left corner of the screen. You are able to see tickets you submitted or all tickets your organization has submitted (all tickets submitted by any of your named support users). Filter and search controls above the ticket grid can be used to limit your list by ticket status, who created the ticket, type of request or an open text search. Click the Reference or Summary link to open the ticket and view the conversation thread or post additional comments / files.
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