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- When you are reviewing your Work Orders, you will notice that the system provides the number of hours leading up to the start time or after the end time.
- If your Work Order is in the future, the system will display the number in black font and provide you a countdown to when your Work Order is scheduled to begin.
- If the time is between the start and end times for your Work Order, the system will display the number of hours until the end time in green font.
- If the time is past the end time for your Work Order, the system will display the number of hours past the end time in red font.
Sometimes a Work Order needs to be completed on a specific day, but the time is discretionary. To accommodate these situations, your scheduler may mark the Work Order "As Available".
Work Order - Multiple technicians assigned
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Sometimes the same Work needs to be completed on multiple days. To accommodate this, your scheduler may mark a Work order "Recurring". The frequency and duration of the recurrence will be called out in the work item.
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Note that the Work Canceled option is not available for new recurring work orders. |
Work Order Email Alerts
If your user record in administration has been configured to include an email address, you can receive email alerts when a new assignment is submitted to you as well as when specific fields (such as date and time) are changed or declined by your scheduler.