Page Comparison

Draft

Work Orders that have been created but not yet sent to the Technician

• Scheduler can update work order

• Edits to work order are not sent to the Technician

Submitted

Work Orders that have been sent to the Technician for consideration

• Scheduler can update work order

• Updates to certain fields will trigger an email message

Accepted

Work Orders that have been Accepted by the Technician

• Scheduler can update work order

• Updates to certain fields will trigger the Work Order to be resubmitted to the Technician and trigger an email message

Declined

Work Orders that have been rejected by the Technician

• Typically used if the technician can't perform the work

• Scheduler can update the Work Order

• Upon updating the Work Order it is resubmitted to a Technician and trigger an email message

Canceled

Work Orders that have been Canceled.

• Scheduler can update work order but typically canceled work orders will remain on the schedule as canceled for tracking purposes

• Canceling a work order will trigger an email message to all technicians assigned

Complete

Work Orders that have been marked Completed by the Technician

• Scheduler can view the Work Order

• Scheduler can copy the work order but, editing is prevented

Overdue

Not an actual status, but a filtering criteria so the schedule scheduler can filter on work orders that have not been Declined, Canceled or Completed by their scheduled date/time.

• N/A