Outage Mitigation Plan

Outage mitigation planning is designed to give you some things to consider for continued business during a planned, or unplanned system outage.

Please consider the following practices for handling incidents in each area of MetaField.

Area	Downtime Mitigation
Scheduling	At the end of each work day, schedulers download the schedule from MF for tomorrow’s activities. That way if there is an outage, they know what is currently on the schedule For any updates to work orders during the outage, the scheduler will need to call the technicians to notify them of the change For any new work, schedulers will need to track manually until the system is back online and can add it to the schedule
Field	Store e-copies of forms / data collection on local machines / desktops Store e-copies of forms in shared Dropbox, Google Drive, Cloud, etc. Store hard copies of empty forms for data gathering at local office Use Excel spreadsheets to gather data Use shared Google Sheets for real time data access between field tech and PM Bonus – Prep Google Sheets ahead of time to gather data with various columns, headers, calculations to better support data entry and data review
LIMS	Receive samples manually Have Blank Bench Sheets available Sample tracking would be done on bench sheets for later entry Tests would have to be reviewed and approved using the bench sheets
Dashboard	Manual review of paper data collection and test samples Personal contact with the field and lab for status
Quality Control	Manual review of paper data collection and test samples Manual creation of reports Upload any manually created reports once the system is back online
Delivery	Manually send reports through email Update the delivery status for any reports that were sent manually once the system is back online
Project Administration	No updates or new projects could be added Create a Spec Book to store specifications so they can be available to take in the field or lab
Utilities	Data extracts should be completed once MetaField is back online