Outage Mitigation Plan

Outage mitigation planning is designed to give you some things to consider for continued business during a planned, or unplanned system outage. Please consider the following practices for handling incidents in each area of MetaField.


Area

Downtime Mitigation

Scheduling
  • At the end of each work day, schedulers download the schedule from MF for tomorrow’s activities. That way if there is an outage, they know what is currently on the schedule
  • For any updates to work orders during the outage, the scheduler will need to call the technicians to notify them of the change
  • For any new work, schedulers will need to track manually until the system is back online and can add it to the schedule
Field
  • Store e-copies of forms / data collection on local machines / desktops
  • Store e-copies of forms in shared Dropbox, Google Drive, Cloud, etc.
  • Store hard copies of empty forms for data gathering at local office
  • Use Excel spreadsheets to gather data
  • Use shared Google Sheets for real time data access between field tech and PM
    • Bonus – Prep Google Sheets ahead of time to gather data with various columns, headers, calculations to better support data entry and data review
LIMS
  • Receive samples manually
  • Have Blank Bench Sheets available
  • Sample tracking would be done on bench sheets for later entry
  • Tests would have to be reviewed and approved using the bench sheets
Dashboard
  • Manual review of paper data collection and test samples
  • Personal contact with the field and lab for status
Quality Control
  • Manual review of paper data collection and test samples
  • Manual creation of reports
  • Upload any manually created reports once the system is back online
Delivery
  • Manually send reports through email
  • Update the delivery status for any reports that were sent manually once the system is back online
Project Administration
  • No updates or new projects could be added
  • Create a Spec Book to store specifications so they can be available to take in the field or lab
Utilities
  •  Data extracts should be completed once MetaField is back online